Job Summary

The Highland River Group doing business as Ashley HomeStore is seeking a dynamic and results-driven Retail Sales Manager to lead our Marion, OH sales team and enhance the customer experience in our retail environment. 

The ideal candidate will be responsible for overseeing daily operations, managing inventory, and driving sales performance while ensuring a high level of customer satisfaction. This role requires strong leadership skills, a passion for retail, and the ability to motivate and develop team members.

This position will work out of our beautiful retail store location at 2074 Marion Mt Gilead Rd., Marion, OH 43302.

Duties

• Coach, observe and train retail staff, ensuring effective employee orientation and ongoing development.
• Development and responsibility for the execution and accountability of all individual and store sales, processes and goals.
• Oversee shift management to ensure smooth operations especially during peak hours.
• Implement and manage sales processes and strategies to achieve store targets and improve overall performance.
• Maintain high standards of customer service by modeling excellent phone etiquette and interpersonal skills.
• Foster a positive work environment that encourages teamwork, accountability, and professional growth.
• Ensure compliance with company policies and procedures while maintaining a safe shopping environment.
• Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience.
• Ability to professionally address and resolve customer issues or complaints.
• Maintain professional appearance and image.

Experience

• 3+ years proven experience in retail management, sales management or related field
• Knowledge and experience in retail operations including commission sales processes
• Proficient in math for handling transactions, inventory counts, reporting, etc.
• Strong written, verbal, presentation and communication skills are essential for interacting with customers and staff alike.

Benefits

• Paid Time Off (PTO)
• 401(k) + Company Match
• Health insurance
• Dental & Vision Insurance
• Short Term Disability
• Life and AD&D Insurance
• Paid Training
• Paid Birthday Leave
• Paid Holidays
• Employee Assistance Program (EAP)
• Working Advantage & FinFit Programs

Join our team as a Retail Sales Manager where you can make an impact on both our customers experiences and your team's success! Apply today!